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PRIVACY POLICY

We are committed to protecting your privacy. The information you provide to us is not given or sold to any outside party except for the shipping company delivering your order. We only share your shipping address and phone number with the shipping company. The information we collect from you is used only to process and ship your order. Your email address is used only to provide you with an order confirmation and tracking number. Your phone number is used to contact you in case of a problem with the fulfillment or delivery of your order. If you have any questions, concerns, or comments about our privacy policy we would like to know so we can address them. Please contact us by email at: cs@footwearetc.com or by phone, toll-free, at 1-800-720-0572 ext. 1.

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SECURITY

The Footwear etc. website uses industry standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. This encryption technology protects your name, address, and credit card number during data transport.

Footwear etc. proudly displays the Verified Secure™ Seal - The footwearetc.com website has been scanned using the ControlScan Verified Secure vulnerability scanner for over 11000 vulnerabilities. This site is tested weekly and on demand to pass the FBI/SANS Internet Security Test. The footwearetc.com website is:

• 99.9% FREE from Hacker crime.
• Tested for thousands of vulnerabilities including the FBI/SANS TOP 20.
• Notified immediately of any new vulnerabilities that may arise.
• Safe from identity theft and credit card fraud.
• In compliance with the Gramm Leach-Bliley, Children's Privacy, HIPAA, and Sarbanes Oxley Acts.

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International Orders

Yes! We do ship worldwide!

Footwear etc. has partnered with International Checkout, a trusted third-party company, to fulfill orders for our International customers. Simply add the items you wish to purchase to your Shopping Cart. When you are ready to checkout, push the "International Checkout" button, and your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal, or bank transfer.

International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at cs@internationalcheckout.com.

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Payment Methods

We accept payment via Visa, MasterCard, Discover and American Express online and by phone.

We also accept payment via PayPal. PayPal allows members to have one personal account linked to any bank account or credit card for easy payment.

If you prefer to pay by money order or check, please call us to make arrangements. Our toll-free number is 1-800-720-0572 ext. 1. For customers outside of the US and Canada, pleaes call 1-408-744-9992 ext. 1.

If your credit card is issued by a bank outside of the United States, please use PayPal or International Checkout to complete your order. Our regular checkout will only accept credit cards issued by a United States bank.

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No Sales Tax For US Orders

We are located in California so we normally would charge tax for orders shipped to an address in California. In order to avoid penalizing our valued California customers, we have made special arrangements. For California orders we discount the product price so that when sales tax is added, the total price is the regular price of the item. When checking out you will see the regular price with no tax.

For all other states we do not collect sales tax.

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Low Price Guarantee

We try our best to offer the best prices every day.

If you find a shoe for a lower price on another web site, we will refund to you:

• 125% of the difference between our price and the lower price for regular priced items.
• 100% of the difference between our price and the lower price for sale or clearance items.

To receive your refund:

1. 1. Order the shoes that you want.
2. 2. Call us toll free at 1-800-720-0572 ext. 1 or send us an email to: priceprotection@footwearetc.com with your order number and web address where you found the lower price. Please be sure to give us the correct website address to expedite the confirmation.
3. 3. After we confirm the lower price, we will revise your order and send you an e-mail with your new total.

Rules:

1. 1. The other site cannot be an auction site.
2. 2. The other site must be an authorized retailer for that brand of shoes.
3. 3. The item must be in stock in the same style, size and color.
4. 4. Offer valid up to 30 days after your purchase date.
5. 5. Offer not valid on price mistakes on the other company's website.
6. 6. Any shipping charges on the other company's website will be used to determine the matched price.

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Shipping Times & Methods for US Orders

When will my order be shipped?
We pride ourselves on shipping your order quickly. 99% of in-stock orders leave our warehouse within one business day. Orders placed on Saturday and Sunday will be processed for shipment on Monday. Please note, Saturdays, Sundays, and holidays do not count as UPS business days.

Where will my order ship from?
Most orders ship from our main warehouse located in Sunnyvale, California. Occasionally items are sent directly from a manufacturer’s US warehouse.

How will my order be shipped?
In most cases, we ship via UPS, as indicated when you select a shipping method during the ordering process. UPS Ground and Air services are available to all 50 states, the District of Columbia and Puerto Rico. Orders to P.O. Boxes and US Military addresses will be shipped via the U.S. Postal Service.

Will you ship to a P.O. Box or a U.S. Military address (APO/FPO)?
Yes, we will! Just be sure to select the P.O. Box/Military Mail checkbox during the checkout process. Please note, tracking is not available for Military Mail.

Will you ship to an address outside the United States?
Yes. Footwear etc. has partnered with International Checkout for International shipping. Please see our International Shipping section for more information.

What will shipping cost?

• Orders $200 and higher qualify for free UPS 3 Day shipping.
• Orders totaling between $59.99 - $199.99 qualify for free Ground UPS shipping.
• Orders totaling $59.98 and lower are $7 for Ground UPS.
• UPS Next Day Air = $30
• UPS Next Day Air Saver = $27
• UPS 2nd Day Air = $20
• UPS 3 Day Select (for orders under $200) = $10

These shipping offers are available regardless of how your order is placed (e.g. online, by phone, etc.). Our free shipping offers cannot be combined with any other offer or coupon. All other shipping methods are automatically calculated upon checkout from our online store. In order to process overnight requests, orders must be made before 5:00 am Pacific Time.

Does free shipping apply to phone orders?
Yes. All free shipping offers shown online are valid for orders placed by phone.

Is a signature required for delivery?
Unless specifically requested by our customer, we do not require a signature upon delivery. We cannot guarantee that UPS will leave a package without a signature, as the final decision on whether it is safe to leave a package falls to the individual UPS driver.

When will I receive my order?
If a product is not available or back ordered an associate from Footwear etc. will contact you promptly to inform you of the situation. In stock orders usually ship the same or next business day.

Once your order ships, shipping time will depend on which shipping option you choose.

UPS Ground Shipping Map

Delivery time increases with distance from the Footwear etc. warehouse in Sunnyvale, CA. All orders placed within the United States should arrive within 7 business days .

UPS guarantees the day of delivery for every ground and air package shipped to any address within the 50 United States and Puerto Rico (This guarantee does not apply for the two weeks prior to Christmas). This map shows the number of business days your package will be in transit once it leaves our warehouse in Northern California. As an example, if your order was shipped on Monday, and you live in an area that shows 5 days, you would receive your order the following Monday.

Please note, some products will ship direct from the manufacturer. When this occurs, we will notify you by email of the estimated shipping date and delivery time.

UPS 3 Day Select
Guaranteed delivery within three business days to and from every US address within the 48 contiguous states. (3 Day Select orders shipped on Friday will arrive on Wednesday.)

UPS 2 Day Air
Guaranteed on-time delivery to every address throughout the US and Puerto Rico by the end of the second business day. (2 Day Air orders shipped on Friday will arrive on Tuesday.)

UPS Next Day Air
This service features fast, reliable delivery to every address in all 50 states and Puerto Rico. Guaranteed delivery by 10:30am, 12:00 noon, or the end of the next business day depending on location. Deliveries to Hawaii may take an extra day. Deliveries to remote locations in Alaska may take an additional 1-5 days. (Next Day Air orders shipped on Friday will arrive on Monday.)

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Lifetime Return Policy

We want you to be completely happy with your purchase from Footwear etc.

We are proud to offer our Lifetime Return Policy:

Shoes in new, unworn condition can always be returned for a full refund.

No refunds will be given for WORN merchandise.

For your convenience, you can use our pre-paid UPS return label for your return or exchange. Please click here to print a label. Then, just give the package to any UPS center, UPS Store, or UPS driver. Insurance is already included with the label.

Terms for using our UPS return label:

Free return shipping for all MBT, BeautiFeel & Mephisto Shoes & Sandals.

For all other brands a flat fee of $7.00 will be deducted from your return.

You are always welcome to use any other shipping method. Returns should be sent to:

Footwear etc.
540 E Weddell Dr Suite 6
Sunnyvale, CA 94089

Please include a copy of your receipt along with a note asking for a refund.

We guarantee all products purchased from Footwear etc. to be free of any manufacturing defects for the lifetime of the product. If you discover a defect in your product, please contact us and we will replace it at no additional cost.

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Exchanges

There are 2 ways to make an exchange:

1. We can enter a new order for you, charge your card again, and ship the new item. Then, when something is returned back to us we will refund you accordingly.

2. Send back the original pair with a copy of your receipt and a note asking for an exchange. Once we receive the original pair back, we will enter a new order for you and refund the original order.

All returned merchandise should be sent to:
Footwear etc.
540 E Weddell Dr. Suite 6
Sunnyvale, CA 94089

Please click here to print a UPS label

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Hours of Operation

Our online store is open 24 hours a day, every day of the year.

Our customer service representatives are available by phone, toll-free, at 1-800-720-0572 ext. 1. For customers outside of the US and Candada, please call 1-408-744-9992 ext. 1. Our regular hours are Monday – Friday from 5:30am to 8:00pm Pacific Time, and Saturday & Sunday from 10:00am to 8:00pm Pacific Time. We are often available before and after these times as well. If we are busy helping other customers please leave us a message and someone will return your call as soon as possible.

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Please note, our policies and promotions are for consumer purchases only, and do not apply to other retailers. We reserve the right to cancel any order placed by another retail establishment.

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